Accessibility

Hotel Accessibility 
Our hotel is committed to making our facilities, amenities and services accessible to guests with disabilities.  Below is a description of many of the accessible features of the hotel in its public and guest room spaces.

Accessible Public Spaces
Public Areas
1.    Handicap parking all entrances 
2.    Accessible ramp at entrance A, B, D, E
3.    Atrium accessible ramp
4.    Atrium elevator
5.    Tower elevators
6.    Public restrooms 1 handicap stall in each
7.    Low hook in each handicap stall
8.    Big trash can in each handicap stall 
    
Pool Area
1.    Accessible pool chair 
2.    Step up showers in each restroom
3.    Handicap stall in women’s restroom
4.    Handicap stall in men’s restroom

Accessible Guest Room Spaces
Guest rooms
1.    Shower chair
2.    Low bathroom handles
3.    Detachable shower head
4.    Low clothes rack close to bed
5.    2 peep holes 

Website Accessibility 
MCM Elegante Hotel and Suites is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. MCM Elegante Hotel & Suites Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.
Compatibility with browsers and assistive technology
MCM Elegante Hotel & Suites Website is designed to be compatible with the following assistive technologies:
1.    Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies

Technical specifications
Accessibility of MCM Elegante Hotel and Suites Website relies on the following technologies to work with the particular combination of web browsers and any assistive technologies or plugins installed on your computer:
1.    HTML 
2.    WAI-ARIA
3.    CSS
4.    JavaScript 

Limitations and alternatives
Despite our best efforts to ensure accessibility of MCM Elegante Hotel and Suites Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for the Website:
1.    Tripadvisor, 
2.    Instagram
3.     Facebook


Feedback & Contact
We welcome your feedback on the accessibility of MCM Elegante Hotel and Suites Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below. 
1.    Phone: 806-763-1200
2.    E-mail: vyelley@mcmelegante.com
3.    Hotel address: 801 N Avenue Q, Lubbock Texas, 79401